Refund Policy

1. Definitions

Applicable Law

any law, regulation, rule, or binding order of a competent authority applying to you, to Bridgemont, or to a transaction.

Bridgemont

Bridgemont Technologies LLC, a limited liability company organised under the laws of Wyoming, United States (state entity number 2026-002090864), with its principal place of business at 1309 Coffeen Avenue, Suite 20769, Sheridan, WY 82801, United States, the seller on every sale. Bridgemont sells each Digital Product to you in its own name, takes your payment, and is your only counterparty under the Purchase Contract.

Bridgemont Sites

the websites operated by Bridgemont for buyers: bridgemont.io, and the Product Pages and Checkout at checkout.bridgemont.io, including your Order Page.

Buyer

any natural or legal person who places, or attempts to place, an Order with Bridgemont. “you” and “your” refer to the Buyer.

Buyer Terms

the Bridgemont Terms of Sale (also called the Buyer Terms), which form the binding agreement between you and Bridgemont governing your purchases. This Policy forms part of them.

Checkout

the order and payment step on a Product Page, through which Bridgemont accepts your Order and takes your card payment.

Consumer

a Buyer who is a natural person acting for purposes outside their trade, business, craft, or profession.

Digital Product

any digital product of a type listed in clause 12.1 of the Acceptable Use Policy — such as an app or utility, a licence key or activation code, a game mod or overlay (a game mod is sold only where the game’s publisher allows it), a plugin, a template, theme or UI kit, an e-book or guide, or a downloadable course — that Bridgemont sells to you. Every Digital Product is supplied by electronic means, as a download, a licence key, or an activation code.

Order

your request to purchase one or more Digital Products submitted through Checkout.

Order Page

the page for your Order, linked from your order-confirmation email, where you can see what you bought.

Product Page

Bridgemont's page for a Digital Product, hosted by Bridgemont at checkout.bridgemont.io. It shows the Digital Product, its price, that it is sold by Bridgemont, and Bridgemont's terms. You usually reach it from a Buy button on the Supplier's own website, shown next to the words “Sold and delivered by Bridgemont Technologies LLC”. Every Digital Product Bridgemont sells, and its Supplier, is listed at bridgemont.io/approved-developers.

Purchase Contract

the contract for the supply of a Digital Product formed between you and Bridgemont. The Supplier is not a party to it.

Supplier

a company, or a sole trader (an individual aged 18 or over trading as a business), that makes a Digital Product or holds the rights to sell it, and sells licences for it to Bridgemont at a fixed wholesale price for resale. A Supplier is Bridgemont's vendor. It does not sell to you, does not take your payment, and has no contract with you. Bridgemont's public pages call a Supplier a developer.

1.1In this Policy, the capitalised terms below have the meanings given. They carry the same meanings as in the Buyer Terms.

2. Who this policy is from

2.1Everything you buy on a Product Page is sold to you by Bridgemont, as the seller. Bridgemont is your counterparty under the Purchase Contract, takes your payment, appears on your card statement as BRIDGEMONT.IO, and is responsible for refunding you.

2.2Bridgemont is one company, Bridgemont Technologies LLC. There is no second company to approach, and nobody for Bridgemont to redirect you to.

2.3Bridgemont buys each Digital Product from an independent Supplier and sells it to you in its own name. You have no contract with the Supplier, and you never need to contact it for a refund, a replacement, or a complaint. Bridgemont answers all buyer support. The Supplier helps Bridgemont behind the scenes and does not contact you.

2.4You usually reach a Product Page by clicking a Buy button on the Supplier's website, shown next to the words “Sold and delivered by Bridgemont Technologies LLC”. The Product Page names the Supplier only as the maker of the Digital Product and shows that it is sold by Bridgemont Technologies LLC. Every Digital Product Bridgemont sells, and its Supplier, is listed at bridgemont.io/approved-developers. Wherever you clicked from, the sale is made by Bridgemont.

2.5This Policy forms part of the Buyer Terms. Clause 15 of those Terms says the same thing in binding form.

3. Your statutory rights come first

3.1Where Applicable Law gives you a right to cancel, to reject, or to be reimbursed, that right applies whatever this Policy says. Nothing here reduces it, and nothing here should be read as an attempt to.

3.2Clauses 4 to 8 describe rights you hold by law. Clauses 9 to 11 describe Bridgemont's own policy, which applies in addition to those rights and never in place of them.

3.3Where this Policy and Applicable Law conflict, Applicable Law governs.

4. Right of withdrawal

4.1If you are a Consumer, you have 14 days from the day the Purchase Contract is concluded to withdraw from it, without giving a reason and without penalty. Bridgemont gives this right to every Consumer, wherever you live.

4.2The right of withdrawal is exercised against Bridgemont, as your counterparty under the Purchase Contract.

4.3If you withdraw, Bridgemont refunds everything you paid for the Order, without undue delay and no later than 14 days after the day Bridgemont is informed of your decision. The refund goes to the card you paid with, and you are not charged any fee for it.

4.4If the law where you live gives you a longer period or a stronger right, you have that too.

5. When the withdrawal right does not apply

5.1A Digital Product is usually delivered straight away. If delivery begins before the 14 days end, you lose the right of withdrawal — but only if all three of the following happened first.

5.2You gave your express prior consent for delivery to begin before the withdrawal period expired.

5.3You acknowledged that you would lose the right of withdrawal once delivery began.

5.4Bridgemont confirmed that consent and acknowledgement to you on a durable medium.

5.5At Checkout, before you pay, Bridgemont asks for this with a box that is not ticked in advance, next to the words: “Deliver my order now. I understand that I lose my 14-day right of withdrawal once delivery starts.” Ticking the box gives the consent and the acknowledgement. Bridgemont records your answer and repeats both in your order-confirmation email, which is the confirmation on a durable medium.

5.6If any of those three things did not happen, the withdrawal period continues to run and clause 4 applies in full, even if the Digital Product has been delivered. If you believe that is your position, write to [email protected] and say so.

6. How to withdraw

6.1To withdraw, email [email protected], ideally from the address on the Order, or write to Bridgemont Technologies LLC, 1309 Coffeen Avenue, Suite 20769, Sheridan, WY 82801, United States. Any clear statement that you are withdrawing is enough. You do not need to give a reason or use particular words.

6.2Bridgemont replies by email, without undue delay, to confirm that it has received your withdrawal and the date and time it received it.

6.3You may use the model withdrawal form in clause 19, but you do not have to.

6.4To meet the deadline, it is enough to send your withdrawal before the 14-day period ends.

7. Products that are faulty or not as described

7.1Separately from any right of withdrawal, Bridgemont, as the seller, is responsible to you for the conformity of each Digital Product with the Purchase Contract.

7.2A Digital Product conforms if it matches its description, is of the quality and performs in the way you may reasonably expect of a product of that kind, is fit for the purpose for which such products are ordinarily supplied, and is supplied with the updates you were told about.

7.3Where you are a Consumer, this responsibility is owed for the period Applicable Law requires. Where a Digital Product is supplied over a period rather than in a single act — for example a licence for a stated term — it is owed throughout that period.

7.4This clause is not affected by the withdrawal period having expired, by the Digital Product having been downloaded or used, or by any statement to the contrary in a product description or made by a Supplier.

7.5Your Purchase Contract is with Bridgemont, so a Supplier ceasing to supply Bridgemont does not end it or reduce Bridgemont's responsibility under this clause.

8. What you can ask for when something is wrong

8.1Where a Digital Product does not conform, you may first ask Bridgemont to bring it into conformity — by repair, replacement, a corrected file, or a working licence key, as the case requires. Bridgemont will do so free of charge and within a reasonable time.

8.2You may ask for a price reduction or a full refund instead where bringing the product into conformity is impossible or disproportionate, where it has not been done within a reasonable time, where the same fault recurs, or where the lack of conformity is serious enough that you should not have to wait.

8.3Where the Purchase Contract is terminated for lack of conformity, Bridgemont reimburses you without undue delay and no later than 14 days after being informed of your decision.

8.4Where only part of what you bought does not conform, you may seek a refund of that part while keeping the rest.

8.5Delivery takes place electronically once your payment has been taken and Bridgemont's fraud screening has completed. Bridgemont delivers from its own stock of licence keys and files, and delivery is Bridgemont's responsibility in every case. If a Digital Product you paid for is not delivered, tell Bridgemont at [email protected]. Bridgemont will then deliver it without undue delay; if it does not, you may end the Purchase Contract and Bridgemont refunds you in full.

8.6Bridgemont may ask the Supplier for technical help in putting things right, but the obligations in this clause are Bridgemont's. You do not need to contact the Supplier, and the Supplier does not contact you.

9. Refunds beyond your statutory rights

9.1Bridgemont may issue a refund in circumstances where no statutory right requires one. It does so where the outcome is plainly fair — for example where a Digital Product was never downloaded or activated, where the wrong item was purchased in an obvious error, where a duplicate charge occurred, or where a product description was materially inaccurate.

9.2A refund granted under this clause is granted on its own facts. It does not create an entitlement to a further refund and does not affect Bridgemont's position on any other Order.

9.3Nothing in this clause limits clauses 4 to 8.

10. Products that may not be refundable

10.1Outside your statutory rights, a Digital Product may be treated as non-refundable once it has been downloaded, activated, or used, where that is permitted by Applicable Law and Bridgemont disclosed it to you before purchase.

10.2The same applies to a licence key or activation code that has been revealed to you, and to a Digital Product supplied to your specification or clearly personalised.

10.3Where a restriction under this clause was not disclosed to you before you paid, it does not apply to your Order.

11. One-time purchases only

11.1Every Order is a single, one-time purchase. Bridgemont does not sell subscriptions, memberships or anything else that renews, and does not take recurring payments. Bridgemont does not charge you again unless you place a new Order.

11.2A licence for a fixed term, for example one year, is still a one-time purchase: you pay once, and it does not renew automatically.

12. How to request a refund

12.1Follow the steps at bridgemont.io/help#refunds, write to [email protected] from the email address on the Order, or use the options on your Order Page. To withdraw from a purchase, use clause 6. If your licence key did not arrive or does not work, see bridgemont.io/help#licence-key first: Bridgemont can often fix it without a refund.

12.2Tell Bridgemont the order reference, what you bought, and what went wrong. You do not need to give a reason where you are exercising a right of withdrawal under clause 4.

12.3Requests are assessed against this Policy and Applicable Law. You will be told the outcome and the reason for it.

12.4You do not need to contact the Supplier, first or at all. Refunds are decided by Bridgemont under this Policy and Applicable Law, not by the Supplier.

13. How a refund is paid, and when

13.1A refund is paid to the card you paid with. Bridgemont uses another method only if you expressly agree to it, and never charges you a fee for a refund.

13.2Bridgemont issues the refund within the period Applicable Law requires — 14 days where clause 4 or clause 8 applies. The further time it takes to appear on your statement is set by your bank and is outside Bridgemont's control.

13.3A refund is made in the currency you were charged in. Where currency conversion applied to the original payment, the amount you receive may differ from the amount you paid because rates move; that difference is not a deduction by Bridgemont.

13.4Nothing between Bridgemont and the Supplier affects your refund. You are never asked to wait for it, and it does not depend on whether or when Bridgemont has paid the Supplier.

14. Partial refunds

14.1Where an Order contained several Digital Products, a refund may be issued for the affected items only.

14.2Where a discount, credit, or promotional code applied to an Order, a refund reflects the amount actually paid rather than the undiscounted price.

14.3Where a goodwill refund under clause 9 is issued for part of a bundle, Bridgemont may recalculate the price of what you keep at the ordinary price of those items, and will tell you before doing so. This does not apply to a refund after withdrawal (clauses 4 to 6) or for a Digital Product that is faulty or not as described (clauses 7 and 8): in those cases you get back the full amount you paid for the affected items, with no recalculation.

15. Chargebacks

15.1If you do not recognise a charge — Bridgemont's charges appear on your card statement as BRIDGEMONT.IO — or believe one is wrong, contact [email protected] before raising a chargeback with your bank. Bridgemont made the charge and can usually resolve it faster than a dispute can.

15.2Raising a chargeback does not remove your rights under this Policy, and you are not required to exhaust this Policy before exercising a right your bank or card scheme gives you.

15.3A chargeback is a dispute with Bridgemont, as the merchant that charged you. It is not raised against the Supplier, and how Bridgemont deals with the Supplier afterwards does not affect you.

15.4Where a chargeback is raised for a transaction you authorised and a Digital Product you received as described, Bridgemont may defend it and may restrict future purchases. Clause 17 applies.

16. A Supplier cannot vary this policy

16.1This Policy is the refund policy that governs your purchase. Suppliers do not publish refund, cancellation, or guarantee terms to Buyers, and nothing a Supplier says binds you or narrows this Policy.

16.2A statement in a product description, or anywhere else, that a product is "non-refundable", "final sale", or words to that effect does not displace clauses 3 to 8, and does not displace clause 10 where the restriction was not disclosed before you paid.

16.3If you were told something about refunds that conflicts with this Policy — on a Product Page, on a Supplier's own website, or anywhere else — write to [email protected]. This Policy applies, and any conflict is for Bridgemont to resolve with the Supplier, not something you should be left to absorb.

17. Misuse of refunds

17.1Refund rights exist to put right a bad purchase, not to obtain products for free. Repeatedly obtaining refunds while retaining and using the product, misrepresenting whether a product was delivered or worked, or coordinating refund requests, is misuse.

17.2Where misuse is established, Bridgemont may decline a discretionary refund under clause 9, may require additional verification, and may restrict future purchases or close an Account.

17.3This clause does not apply to, and is never a reason to refuse, a refund required by clauses 3 to 8 or by Applicable Law.

18. Changes, questions and disputes

18.1This Policy may be amended. The version in force when you placed your Order governs that Order, and an amendment never reduces a right you already hold in respect of a purchase already made.

18.2Questions about a refund go to [email protected]. Questions about this Policy as a document go to [email protected].

18.3If you are not satisfied with Bridgemont's answer, you can contact the consumer protection authority where you live, or your card issuer. This does not affect your right to go to court.

19. Model withdrawal form

19.1This is the model withdrawal form from EU consumer law (Annex I(B) to Directive 2011/83/EU). You may copy it into an email to [email protected] or a letter to Bridgemont. You do not have to use it: any clear statement is enough.

19.2Where the form says goods or service, write the Digital Product you bought. Adding your order reference helps Bridgemont find the Order quickly.