1. Scope
This Return Policy applies to all digital products (software, licence keys, digital downloads, e-books, courses, and similar products) purchased through Bridgemont's checkout at checkout.bridgemont.io.
2. Return Rights — Consumers
If you are a consumer (an individual purchasing for personal use, not for business), you have the right to withdraw from your purchase within 14 days of receiving your digital product, without giving a reason. This is your statutory withdrawal right under consumer protection law.
If the digital product has been downloaded or the licence key has been activated, you may still withdraw, but you acknowledge that you will not be able to use the product after withdrawal. Bridgemont will refund your purchase price.
3. Return Deadline
To return or withdraw from a purchase, you must notify Bridgemont within 14 days of the order date. You may return the product by email to [email protected] with your order number.
4. Return Procedure
To return or withdraw from a purchase:
• Email [email protected] with your order number and reason for the return.
• Include in the subject line: "Return Request" or "Withdrawal Notice"
• Provide your order details (email address used, order number, and product name).
• Bridgemont will confirm receipt and process your request.
5. Refunds After Return
Once Bridgemont processes your return request, your refund will be issued to your original payment method within 14 days. Depending on your bank or payment provider, it may take an additional 1–5 business days for the funds to appear in your account.
6. Non-Returnable Items
Some products may have limited or no return eligibility if they fall outside standard digital products (for example, certain consumable or special-order items). Check the product page at the time of purchase for any specific return restrictions.
7. Return Rights — Business Customers
If you purchased this product for business purposes or as a business entity, your return rights are limited to defects (the product does not work as described) within 30 days of purchase. Non-business withdrawal rights do not apply to business customers.
8. Faulty or Defective Products
If your product is faulty, does not work, or is not as described, you can request a return or replacement at any time, regardless of how long ago you purchased it. Contact [email protected] with details of the issue, and Bridgemont will investigate and provide a resolution.
9. Contact for Returns
For all returns, withdrawals, or questions about your return rights, contact:
Bridgemont Technologies LLC
1309 Coffeen Avenue, Suite 20769, Sheridan, WY 82801, United States
Email: [email protected]
Bridgemont's customer support team will respond to your request within 2 business days.
10. Related Policies
This Return Policy works alongside Bridgemont's Refund Policy, which provides additional details about refunds. For comprehensive information about your purchase, terms of sale, and licence rights, see the Terms of Sale and Standard Licence on Bridgemont's Legal page.