All legal documents

Report a problem
with a product.

Bridgemont sells every product it delivers, so a problem with a product is Bridgemont's to deal with. Pick the category that fits. Bridgemont reviews every report against the law and its Acceptable Use Policy, and tells you the outcome.

What are you reporting?

9 categories · 1 treated as urgent

Problem with your order

You bought a product from Bridgemont and it did not arrive, does not work, or you were charged incorrectly.

Include
  • The order reference from your Bridgemont receipt and the product you bought
  • What went wrong — not delivered, not as described, or charged incorrectly
  • What you were told when you contacted support, and when
Report thisTerms of Sale, clause 17

A product Bridgemont should not sell

A product that is illegal where it is sold, or that Bridgemont's rules say it never sells — for example cracked software or stolen accounts.

Include
  • The product name, or the address of Bridgemont's product page for it
  • The developer's website where you found it, if you know it
  • What the product does, and why you think Bridgemont should not sell it
Report thisAcceptable Use Policy, clauses 11 and 12

Misleading description or website

A product that is not what its description says, or a developer's website that misleads buyers about the product, the price or who sells it.

Include
  • The product name, or the address of Bridgemont's product page for it
  • The developer's website address, if the problem is on that website
  • What is said, quoted rather than summarised, and what is actually true
Report thisAcceptable Use Policy, clauses 6 and 28
Urgent

Fake or unapproved Buy button

A Buy button that uses Bridgemont's name but does not open a page on https://checkout.bridgemont.io/, or a website selling a Bridgemont product that is not on our Approved developers list.

Include
  • The address of the page with the Buy button
  • Where the button took you — copy the full address from your browser
  • Whether you paid, and if so the date and amount. Never send your full card number
Report thisAcceptable Use Policy, clause 53.7

Spam, malware or phishing

A product that contains malware, or a message or page that uses Bridgemont's name or a Bridgemont product to trick people.

Include
  • The product, web address, or message address concerned
  • The full message including headers, or the file, where you can share it safely
  • Whether you had any prior relationship with the sender
Report thisAcceptable Use Policy, clauses 21, 25 and 26

Trademark infringement

A product that you believe uses your trademark or trade dress without permission.

Include
  • Your registration number, the jurisdiction, and the goods or services it covers
  • The product concerned and the address of Bridgemont's product page for it
  • Why the use is likely to confuse — a registered mark alone is not automatically infringement
Report thisIntellectual Property Policy, clause 3

Fraud or scam

A product or developer that you believe is part of a scam.

Include
  • The product concerned and any order reference
  • What was promised, what was delivered, and what you paid
  • Any other products or websites you believe are connected to the same person
Report thisAcceptable Use Policy, clause 13

Personal information

A product that contains or exposes someone's personal data without permission, including health data and other sensitive data.

Include
  • The product concerned, or the address where the information appears
  • What the information is, described without repeating it in full
  • Whether the information is about you, and if not, your standing to report it
Report thisAcceptable Use Policy, clauses 43 and 44
After you report

What happens next

This is the process in clause 53 of the Acceptable Use Policy.

Read the clause
  1. 1Reviewed by a person

    Someone at Bridgemont reads your report and checks the product against the law and Bridgemont's Acceptable Use Policy.

  2. 2Decided

    Bridgemont may stop selling the product, ask the developer to fix a description or website, end its agreement with the developer, or take no action if the report is not made out.

  3. 3You hear the outcome

    Bridgemont tells you what it decided, including when the answer is no.

  4. 4The developer can appeal

    If Bridgemont stops selling a product, it tells the developer why. The developer can appeal under clause 56 of the Acceptable Use Policy.

Be specific

Name the product, or give the address of Bridgemont's product page for it. If the problem is on a developer's website, give that address too. Quote what is wrong rather than summarising it, and say why it is a problem.

Your details

Give your name and a contact address so Bridgemont can reach you — except where the report concerns a minor, where you need not. An intellectual property notice or counter-notice is passed to the other side, as the Privacy Policy explains: a claim cannot be answered anonymously.

Report in good faith

Bridgemont may stop processing reports from someone who keeps sending reports that are plainly unfounded or abusive, after a warning. Reporting to Bridgemont does not stop you reporting to the police or another authority as well.

Not what you need?

Some reports go somewhere else entirely.

Security problem

Found a flaw in Bridgemont itself — the website, the checkout or the developer dashboard? Email [email protected] and tell us privately.

Contact

Your own personal data

Access, correction, erasure, or a complaint about how Bridgemont handles your data.

Privacy Policy

Appeal a decision

Bridgemont stopped selling your product or restricted your developer account and you think that was wrong.

Appeals

Something else

Anything that does not fit a category above. A person reads every message. To report violence, terrorist content or material that exploits children, write to [email protected]; you can do so without giving your name.

[email protected]